Thank you for visiting my website!
I'm a technical communication professional with deep experience in leadership roles. My expertise in writing and editing and my experience as a user experience designer (UXD) promote the intersection of language and design.
I'm passionate about quality and an excellent user experience and bring a strong work ethic and leadership to every project.
My career spans several communication disciplines and roles, including:
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Resource management
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Project management
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Technical writing and editing
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User-centered technical documentation
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Healthcare, financial, and enterprise requirements planning (ERP) software
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eCommerce websites
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User experience design (UXD)
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Usability and user acceptance testing (UAT)
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Content management systems (CMS)
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Information architecture
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SharePoint site development and administration
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Multiple authoring and publishing tools
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Single-sourcing and reuse
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DITA XML structured content
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Remote work
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From an early age, music has played an important role in my life, and I still enjoy playing my piano. I love flowers and gardening and am rejuvenated by each changing season. Always a voracious reader, I'm now addicted to audiobooks.
I'm an avid fan and lifelong University of Colorado "Forever Buff." I'm the happiest when I'm in the Rocky Mountains and am grateful to call Colorado my home.
Katy Campion
INNOVATIVE AND VERSATILE TECHNICAL COMMUNICATION LEADER
Specialty
Leverage best practices from multiple disciplines to create quality, user-centered content
Location
Parker, CO
Denver metro area, remote
kcampion@comcast.net
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Social Media
linkedin.com/in/katycampion/
EXPERIENCE
STRATA DECISION TECHNOLOGY
(previously SYNTELLIS PERFORMANCE SOLUTIONS)
May 2022 - present
Documentation Manager
Manage the development, maintenance, and delivery of online help, release notes, and in-app guides for over 30 cloud-based applications across multiple platforms and product verticals.
Job responsibilities
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Actively promote a strong customer focus and exceptional user experience.
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Lead a diverse team of experienced technical writers by fostering their collective impact.
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Identify and implement cross-functional process improvements in partnership with Product Management, Training, User Experience (UI/UX), and Engineering.
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Support internal stakeholders from Customer Support and Client Implementations.
Recent achievements
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Combined documentation project assets from two legacy organizations into a single shared repository.
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Aligned style guidelines and internal documentation processes for the combined team.
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Researched, promoted, and implemented a more efficient and streamlined self-publishing process.
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Redesigned release notes deliverables and help landing pages to improve usability and accessibility.
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Spearheaded a user-centric vision for help to engage customers and promote self-service.
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Prototyped new technologies beyond traditional help, including tooltips and in-app guides.
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Addressed ongoing resource challenges while pivoting to monthly, quarterly, and continual release cycles.
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Revised a career path matrix for technical writers to align with changes in their roles and responsibilities in the combined organization.
SWISSLOG HEALTHCARE
August 2021- May 2022
Senior Technical Writer
Developed customer-facing and internal documentation for pharmacy management software. Served as co-owner and site administrator for the company's SharePoint Knowledge Hub.
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Co-designed and co-developed a new enterprise SharePoint Knowledge Hub that included an extensive knowledge base, training resources, product documentation, corporate glossary, style guidelines, and team sites.
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Researched and developed comprehensive style guidelines that promoted translation and localization best practices. Added guidelines that supported minimalism and user-centered strategies, proper English grammar, and consistent terminology across products.
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Developed documentation and training processes that included onboarding steps, information about tools and products, and instructions for completing documentation and course development tasks.
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Implemented a formal editing process and served as team editor; performed substantive reviews that supported consistent and easily translatable content.
RALLY HEALTH
August 2020-August 2021
Senior Technical Writer
Produced high-quality, audience-focused communications about product launches and new features. Collaborated with external health insurance payers, employers, and providers and work closely with internal Rally Health partners to produce and distribute documentation for consumer healthcare and wellness services.
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Worked with product managers to review strategic and operational product roadmaps.
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Built, managed, tracked, and communicated the documentation plan for a large product portfolio.
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Fostered relationships with product and project managers to ensure responsiveness and timely deliverables.
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Researched and wrote functional previews, feature guides and tool guides, and FAQs for new and existing features.
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Created comprehensive style guidelines to support streamlined, user-centered documentation.
ALLSCRIPTS
2017-2020
Managing Editor
Performed organizational, substantive, and copy edits for a Documentation Center of Excellence with over 50 technical writers. Researched, wrote, and published guidelines and processes for content development. Mentored and coached writers and delivered training.
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Identified critical areas for improvement in content quality; developed and delivered training to cross-functional stakeholders to promote organizational change.
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Evangelized user-centric strategies to streamline content, reduce redundancy, and improve readability.
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Recommended changes through direct editing feedback; new guidelines, and cross-functional training.
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Built strong collaboration with writers through quarterly meetings to solicit feedback and establish meaningful working relationships.
MCKESSON ENTERPRISE
INFORMATION SOLUTIONS
2009-2017
Senior Technical Writer
Wrote online help, technical configuration documentation, and release notes for clinical nursing applications. Worked with software developers, business analysts, and product managers in an Agile development environment.
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Launched a formal editing function and processes.
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Prototyped improvements to online help based on audience analysis and research.
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Designed a cross-functional SharePoint knowledge repository for the enterprise.​
INDUSTRIAL WISDOM, LLC
2005-2009
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Senior Information Architect/
User Experience Designer
Analyzed and delivered recommendations to enhance client content. Evaluated e-commerce websites and developed competitive analyses, pattern analyses, use cases, personas, and high-fidelity wireframes.
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Led acceptance testing team for the relaunch of a major telecommunications company’s e-commerce site.
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Developed personas and wireframes.
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Conducted user experience testing for a national, for-profit college.
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Evaluated content for an online call center and recommended opportunities for single-sourcing and reuse.
JD EDWARDS / PEOPLESOFT / ORACLE
1997-2005
Senior Manager, Quality Services
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Managed a large cross-functional team of editors, quality analysts, and information architects for documentation and curriculum.
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Worked directly with translation teams to create localization guidelines for automated translation tools.
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Drove development and distribution of corporate writing standards and processes for documentation and training.
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Served as ISO Internal Auditor and conducted annual audits within J.D. Edwards.
EDUCATION
Post-graduate studies
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UNIVERSITY OF COLORADO, DENVER
Completed core requirements for Master of Science in Technical Communication (MSTC)
Studied under Dr. Joann Hackos, renowned educator and founder of the Center for Information-Development Management (CIDM)
Bachelor of Arts
UNIVERSITY OF COLORADO, BOULDER
Communications and Theatre
Certifications in Leadership
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PROJECT MANAGEMENT INSTITUTE
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Leadership Foundations
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Leading Projects
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Building Your Team
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Having Difficult Conversations
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Mentoring Others
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Servant Leadership
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Thought Leadership
Other Certifications
SAFeAgile® SAFe® Practitioner
SharePoint Certified Site Administrator
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PORTFOLIO
Writing Samples
Online help
Concept
Task
Guidelines
User Experience Designer (UXD) Samples
SharePoint
Site
Site
Analytics
Site Map
Wireframes
Workflow
Personas
TOOLS / EXPERTISE
Collaboration Tools
Authoring/CMS Tools
Miscellaneous Tools
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Azure DevOps
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Jira issue and project tracking software
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CA Agile technologies
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SAFe Agile
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SharePoint
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Caliber requirements software
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Okta
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Confluence
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Ixiasoft Enterprise DITA CCMS
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Oxygen XML Editor
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Adobe Technical Communications Suite (FrameMaker, Photoshop, Captivate)
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MadCap Flare, MadCap Central
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Microsoft Visio
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Wix Website Editor
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Adobe Experience Manager
TESTIMONIALS
TREMENDOUS ASSET
It is not every day that you encounter someone in your career who excels in everything that she does. The exception is Katy Campion. She is truly exceptional...
Katy has excellent communication skills, is extremely detail-oriented and organized, and has top-notch writing and editing experience. She is adept at writing clear, easy-to-understand, user-centric documentation... She is flexible and willing to take on seemingly impossible tasks and succeed at them...
Katy would be a tremendous asset to your company and has my highest recommendation.
Sincerely,
Troy Holmes
Documentation Manager
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READ ENTIRE LETTER
COLLABORATIVE/PRODUCTIVE
It has been my great pleasure to work for and with Katy Campion for over 20 years.
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...As a manager, Katy was hands-on, a strong advocate for her team, and approachable, yet driving us to achieve high volume and quality.
...As an employee, Katy was responsible, conscientious, collaborative, self-managing, and very productive. She continued to demonstrate leadership by setting up an editing function on my team. Katy’s editing efforts greatly improved the quality of the content we produced.
...As a managing editor, <Katy> took her leadership and editing skills to benefit the larger Documentation Center of Excellence at Allscripts.
Having been Katy’s employee, manager, and peer, I enthusiastically recommend her. Katy is a great asset in whatever role she serves and for whatever company is lucky enough to hire her.
Sincerely,
Juliet Wells
READ ENTIRE LETTER
CREATIVE/ANALYTICAL
Even early in her career, it was apparent from the get-go that Katy stood out among all her peers. She has a sharp mind, a love of excellence, and an immense flair for language.
Complementary to being an absolutely exquisite writer and editor, she excels in all project management categories: budgeting, time management, work effort analysis and quality measurements. She is the rare combination of a 'creative' and a business analyst.
If you want to hand over a complex, multi-faceted project to a person you know is going to deliver on time and on budget, hire or promote Katy immediately. You will sleep better at night knowing you have the best person in the job!
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Sincerley,
Susan L. Middleton
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Miro
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Figma
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Morae usability testing software
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Google Analytics
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Xero Workflow Max
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Clarity
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Google G Suite
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Microsoft Teams